Stairs and escalator to second floor both inoperable. No one at the cash register /customer service desk. Areas of the store just empty shelves. You can see bankruptcy on the horizon. On the other hand, everyone I met in the store was friendly and helpful. I got a great deal on some drinking glasses.
Waited 15 minutes at cosmetic counter to be waited on. Then another 20 at check out. They definitely need more help! Dave yourself a lot of aggravation and shop online. Is now really the time to be training New associates?
Fragrance counter not helpful. Treated me like I was wasting her time. I will be purchasing directly from Chanel. Don't waste your time going in to that store. Buy online for better prices and service.
DO NOT BUY A MATTRESS AT MACY'S -- THEY WILL RIP YOU OFF!!! My wife and I bought a very high end queen size Sterns and Foster Mattress Hotel Quality extremely firm which cost well over $4000. with what we believed to be a wonderful guarantee --or so we thought!
Several calls later finally the "mattress inspector" arrived. Imagine if you will a beaten up car with New Jersey plates pulls up to your door and a 5 ft unshaven male, dressed in dirty sweat pants/shirt and smelling from cigarettes and sweat!! Saying he wants to inspect the mattress..after a few calls to check his identity (yes, your right he had no identification). When we checked his ID with the mattress inspection company this smelly person went to our bed room and took out a long red woolen piece of yarn tied two two heavy lead sinkers. He placed the yarn across our bed and said since the yarn being pulled down on both side by the sinkers the yarn was pulled into a straight line--the "inspector" said since the yarn did not reflect any ruts he was denying our claim! This yarn test was ridiculous ..when I contacted Macy about this idiotic test they said they will stick by the "inspectors" report!! AVOID MACY AT ALL COST!
We are thin people who have back problems so we decided the pay the extremely high price to get a great mattress---Just after TWO YEARS the mattress actually has two ruts where we both had slept (even though we flipped it around many times) and the firmness has broken down and is useless--JUST AFTER TWO YEARS! Macy sent a "mattress inspector" who failed to show up twice and after complaining to Macy..
I shop in the bedding and towel department often... Today Beth and Jon helped me extensively.... I'm just so amazed at the customer service at this store and especially in this department... they really care... they really care about giving the value when the sales are on and they really help find everything I'm looking for. Thank you everyone so much, Liz
Macy S is a US Department Store based in South Portland, Maine. Macy S is located at 100 Maine Mall Road, Maine Mall, South Portland, ME 04106, USA.
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