Down to earth employees that you can get along with and they are very knowledgeable. I've been with them for 5 years.
Had a great experience with Kyle. Saved me a lot of money. Moved from att and saving about 100 per month new phones and no contract.
BOGO Offer Issue: Took a line on 06/28/16 on BOGO offer in t-mobile store in Maine Mall, South Portland, Maine, and the store people asked to use SAMSUNGBOGOMAY16 code and submit the promo details online in the specified web link. The link didn't work and called customer care to update the same. Customer care mentioned it's taken care and gave confirmation. I haven't heard anything after that and didn't receive the credit for the free phone. Spoke to customer care and they keep saying contradictory details like there was no BOGO offer the time I bought, i didn't call them for updating this BOGO,....
Was very dissatisfied with service, incorrect information, wait time, they didn't transfer information to new devices purchased in store, and length of time to process. Had to travel to this store from Waterville, Maine cuz it the closest to my home. But we had to do it twice because we were giving insufficient service and information! Will not shop here again!
Thanks again.
Had a great experience with Josh. This was after a pretty bad experience the night before with Kyle. Why Josh isn't managing this location is beyond me. He is knowledgeable and very friendly. He should write the guide for this third party reseller to train all there employees on how to act and treat customers. He single handedly saved me as a customer and secured me bringing my other lines over from Att. Would recommend dealing with Josh exclusively if you go there until he is promoted to a role where he can vouch for the quality of people working there.
T Mobile is a US Electronics Store based in South Portland, Maine. T Mobile is located at 364 Maine Mall Rd Suite W143, South Portland, ME 04106, USA.
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